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Delivery Information

Delivery Information

Dispatch Time

If we receive your order before 2pm Monday to Friday, it will be packed and shipped on the same day.

Orders placed after 2pm will be packed and posted the following business day. Friday afternoon, weekend or Bank Holiday orders will be sent on the following working day.

Coffee Subscription Orders
Subscriptions are despatched on the first week of each month. The deadline for subscription orders is 2pm on the Friday before the first week of the month.



Delivery

You will be able to choose your preferred delivery method during the checkout process.

Free Delivery 

Free standard shipping on all orders (2-4 day delivery)


Next Day Delivery 

DPD Tracked  ( Next day delivery) – £4.99

DPD Tracked (over 1kg and up to 5kg) – £6.99

Scottish Highlands, UK Islands and Northern Ireland

DPD Tracked ( 2 days service) – £7.99

At present, we only ship within the UK. This includes Scottish Highlands and Islands and Northern Ireland, Isle of Man, Isles of Scilly and Isle of Wight.


Royal Mail Deliveries 

Deliveries made by Royal Mail arrive between 7am and 7pm on a non-tracked service. The 2nd Class service is intended to arrive within 2-3 working days of shipment but is not a guaranteed service. Please find information about delays and service updates from Royal Mail. Please note that Royal Mail does not accept delivery notes (eg. please leave with a neighbour) and we cannot guarantee a specific delivery date or time.

DPD Deliveries
If you select the DPD Tracked service, we will send your package with DPD on their Next Day Tracked service. These deliveries typically arrive the next working day after they have left our roastery – it is important to note that in some cases it will take 2-3 days and selecting this option does not guarantee next day delivery. Please find information about delays and service updates from DPD.

Scottish Highlands, UK Islands and Northern Ireland deliveries are sent with DPD’s Two Day Tracked service, these deliveries typically arrive two days after despatch, but can sometimes take longer.

With all DPD parcels you will have the option to personalise your delivery (reschedule, deliver to a neighbour, etc) via the DPD website or app. The phone number and email address you provide on our website will be shared with DPD for delivery updates.

Both Royal Mail and DPD offer reliable services but there will occasionally be deliveries that are delayed. While we will do everything possible to keep this from happening or to rectify the situation, there will be times with things are outside of our control. Please email us in these instances and we will do our best to help put things right.